Frequently asked questions

Answers to frequently asked questions including buyback, Samsung service pack and repair parts supply.

Device buyback

Logic board buyback

Screen buyback

Camera buyback

Accessory buyback

Device buyback

Frequently asked questions for the Smartgrade device buyback program

We can purchase most smartphones, tablets, laptops, consoles and other devices. Our specialization is providing the highest possible value for devices that typically are not purchased including Grade D, Grade E, Grade BER and obsolete devices.

Please refer to the comprehensive shipping instructions provided in our guide https://smartgrade.com/screen-packaging-requirements/. Following these guidelines ensures the safe and secure transport of your device to our facility.

The minimum quantity of devices required for shipping is 50 pieces in catalogue per box for countries within the EU. This allows us to offer complimentary pick-up from your location and accurately assess the value of the devices.

Please note to not include batteries in the box. There is no maximum quantity limit.

To initiate your first trial shipment with Smartgrade™, contact us via phone, email, or schedule a meeting via Zoom. We will connect you with a dedicated account representative who will advise you as to the best possible packaging process and help you to arrange a free shipping label.

Once we receive your devices, our technical triage team will assess the cosmetic condition and functionality of each device.For  detailed information on our grading process, please watch the video. https://www.youtube.com/shorts/HAecVeIrM0s

We will then provide you with a detailed grading report which includes a breakdown of your batch’s value.

Once your device has been assessed and graded, we will send you an invoice detailing the agreed-upon value. Payment is processed promptly after acceptance of the offer.

Due to the testing and data wipe process required for most devices, we typically process device buyback batches within 14 days.

Smartgrade™ can bid on batches of devices in some situations depending on company type and the availability and accuracy of grading and product information.

Logic board buyback

Frequently asked questions for the Smartgrade logic board buyback program

We can purchase most smartphone, tablet, laptop, console and other device logic boards. Our specialization is providing the highest possible value for logic boards that typically are not purchased including motherboards locked, water damaged and other issues..

Please refer to the comprehensive shipping instructions provided in our guide https://smartgrade.com/screen-packaging-requirements/. Following these guidelines ensures the safe and secure transport of your device to our facility.

The minimum quantity of logic boards required for shipping is 50 pieces in catalogue per box for countries within the EU. This allows us to offer complimentary pick-up from your location and accurately assess the value of the devices.

Please note to not include batteries in the box. There is no maximum quantity limit.

To initiate your first trial shipment with Smartgrade™, contact us via phone, email, or schedule a meeting via Zoom. We will connect you with a dedicated account representative who will advise you as to the best possible packaging process and help you to arrange a free shipping label.

Once we receive your logic boards, our technical triage team will assess the functionality of each device. For detailed information on our grading process, please watch the video. https://www.youtube.com/shorts/HAecVeIrM0s

We will then provide you with a detailed grading report which includes a breakdown of your batch’s value.

Once your logic boards have been assessed and graded, we will send you an invoice detailing the agreed-upon value. Payment is processed promptly after acceptance of the offer.

Due to the testing and data wipe process required for most logic boards, we typically process motherboard buyback batches within 14 days.

Smartgrade™ can bid on batches of logic boards in some situations depending on company type and the availability and accuracy of grading and product information.

Screen buyback

Frequently asked questions for the Smartgrade screen buyback program

Smartgrade™ provides comprehensive buyback program for broken screens from top brands like Apple, Samsung, Huawei, Xiaomi, Google, Oppo, and more. We support 8 grades including grades typically not supported elsewhere.

Please refer to the comprehensive shipping instructions provided in our guide https://smartgrade.com/screen-packaging-requirements/. Following these guidelines ensures the safe and secure transport of your screens to our facility.

The minimum quantity of screens required for shipping is 50 pieces in catalogue per box for countries within the EU. This allows us to offer complimentary pick-up from your location and accurately assess the value of the screens.

Please note to not include batteries in the box. There is no maximum quantity limit.

To initiate your first trial shipment with Smartgrade™, contact us via phone, email, or schedule a meeting via Zoom. We will connect you with a dedicated account representative who will advise you as to the best possible packaging process and help you to arrange a free shipping label.

Once we receive your screens, our technical triage team will assess the cosmetic condition and functionality of each device.For  detailed information on our grading process, please watch the video. https://www.youtube.com/shorts/HAecVeIrM0s

We will then provide you with a detailed grading report which includes a breakdown of your batch’s value.

Once your screens have been assessed and graded, we will send you an invoice detailing the agreed-upon value. Payment is processed promptly after acceptance of the offer.

We typically process screen buyback batches within 7 days.

Smartgrade™ can bid on batches of screens in some situations depending on company type and the availability and accuracy of grading and product information.

Camera buyback

Frequently asked questions for the Smartgrade camera buyback program

Smartgrade™ provides comprehensive buyback program for broken rear and front cameras from top brands like Apple, Samsung, Huawei, Xiaomi, Google, Oppo, and more. We support 5 grades including grades typically not supported elsewhere. For  detailed information on our grading process, please watch the video. https://www.youtube.com/watch?v=oW6SST8kipM&t=9s

Please refer to the comprehensive shipping instructions provided in our guide https://smartgrade.com/rear-camera-packaging-requirements/. Following these guidelines ensures the safe and secure transport of your cameras to our facility.

The minimum quantity of cameras required for shipping is 50 pieces in catalogue per box for countries within the EU. This allows us to offer complimentary pick-up from your location and accurately assess the value of the cameras.

To initiate your first trial shipment with Smartgrade™, contact us via phone, email, or schedule a meeting via Zoom. We will connect you with a dedicated account representative who will advise you as to the best possible packaging process and help you to arrange a free shipping label.

Once we receive your cameras, our technical triage team will assess the cosmetic condition and functionality of each device.For  detailed information on our grading process, please watch the video. https://www.youtube.com/shorts/HAecVeIrM0s

We will then provide you with a detailed grading report which includes a breakdown of your batch’s value.

Once your cameras have been assessed and graded, we will send you an invoice detailing the agreed-upon value. Payment is processed promptly after acceptance of the offer.

Due to the testing process required for most cameras, we typically process camera buyback batches within 14 days.

Smartgrade™ can bid on batches of cameras in some situations depending on company type and the availability and accuracy of grading and product information.

Accessory buyback

Frequently asked questions for the Smartgrade accessory buyback program

We support (nearly) every brand of cables, chargers, headphones and accessories available including Apple, Samsung, Huawei, Xiaomi, Oppo, Google and more.

Please refer to the comprehensive shipping instructions provided in our guide https://smartgrade.com/screen-packaging-guide/. Following these guidelines ensures the safe and secure transport of your cameras to our facility.

The minimum quantity of accessories required for shipping is 50 pieces in catalogue per box for countries within the EU. This allows us to offer complimentary pick-up from your location and accurately assess the value of the accessories.

To initiate your first trial shipment with Smartgrade™, contact us via phone, email, or schedule a meeting via Zoom. We will connect you with a dedicated account representative who will advise you as to the best possible packaging process and help you to arrange a free shipping label.

Once we receive your accessories, our technical triage team will assess the cosmetic condition and functionality of each accessory. For  detailed information on our grading process, please watch the video. https://www.youtube.com/shorts/HAecVeIrM0s

We will then provide you with a detailed grading report which includes a breakdown of your batch’s value.

Once your accessories have been assessed and graded, we will send you an invoice detailing the agreed-upon value. Payment is processed promptly after acceptance of the offer.

We typically process accessory buyback batches within 14 days.

Smartgrade™ can bid on batches of accessories in some situations depending on company type and the availability and accuracy of grading and product information.

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